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If one actually gets disabled, its owner will be told when they try logging into it instead of through email."

Mar 2018 post by Niel - "Emails saying that your Apple ID has been locked or disabled are always phishing.

They may report a fake purchase in order to infuriate you into rashly clicking on a false link to report a problem. Phishing emails may include account suspension or similar threats in order to panic you into clicking on a link without thinking. Do not click on them as this just tells the spammer they have a working e-mail address in their database.

Mouse-over links to see if they direct to real Apple web sites. Apple emails originate from IP addresses starting with "17.". Set your email to display Show Headers or Show Original to view Received From. "Apple email related to your Apple ID account always comes from. Apple e-mails originate from or but it is possible to spoof a sender address. Apple e-mails address you by your real name, not something like "Dear Customer", "Dear Client", or an e-mail address*. Identifying legitimate emails from the iTunes Store - lacking in specifics, the next link is better:Īvoid phishing emails, fake 'virus' alerts, phony support calls, and other scams. Scams (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications.
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If you think you may have entered personal information on a scam website, such as a password or credit card information, immediately change your Apple ID password.Incidentally, be very careful about clicking on links in emails. If you’ve received a suspicious email, please forward it to If you’re on a Mac, select the email and choose Forward As Attachment from the Message menu. If you’ve received or acted on a possible phishing message:
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To update your password for the Apple ID that you use for purchases, only do so in Settings on your device or at .įind out more about security and your Apple ID.
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If you receive an email asking you to update your account or payment information, only do so in Settings directly on your iPhone, iPad or iPod touch in iTunes or the App Store on your Mac or in iTunes on a PC. You can also review your App Store, iTunes Store, iBooks Store or Apple Music purchase history.Įmails about your App Store, iTunes Store, iBooks Store or Apple Music purchases will never ask you to provide this information over email:įind out more about phishing and other scams. Genuine purchase receipts – from purchases in the App Store, iTunes Store, iBooks Store or Apple Music – include your current billing address, which scammers are unlikely to have. If you receive an email about an App Store or iTunes Store purchase, and you’re not sure whether it is real, you can look for a couple of things that can help confirm that the message is from Apple.
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Never enter your account information on websites linked from these messages, and never download or open attachments included within them. Others may look like a receipt for a purchase made in the App Store, iTunes Store, iBooks Store or for Apple Music, that you’re certain you didn’t make. Some phishing emails will ask you to click on a link to update your account information. Scammers will often try to trick you into sharing personal or financial information by sending you messages or links to websites that may look like they’re from Apple, but their actual purpose is to steal your account information.

If you’re not sure whether an email about an App Store, iTunes Store, iBooks Store or Apple Music purchase is legitimate, these tips may help. Identify legitimate emails from the App Store or iTunes Store
